Government Online Forms and Workflow Use Cases

SIMPLIGOV USE CASES

Explore our use cases to learn how city, county, and state departments are automating their internal and constituent-facing processes within our platform.

Highlighted Use Cases

Multilingual Form Translation

Citizens for whom English is not their first language encounter communication barriers when accessing public services. Equitability-minded agencies need a...

ADA Compliance for Digital Forms

Converting non-compliant PDF forms is a time- and cost-intensive practice. The proliferation of noncompliance lawsuits is fast-tracking the need for...

Specialty License Applications

Applying for licenses that involve transcripts, recommendations, interviews, background checks, and other special requirements can be taxing for candidates and...

Whole Person Consent Forms

Critical health data collected on intake forms needs to be integrated with main individual citizen records, a process that is...

Administrative Rights

Agencies need an efficient way to change admin rights on public–sector IT systems for scores of users and provide employees...

Employee Onboarding

Paper-based, manual employee onboarding processes are slow, disjointed, and tedious.

Grant Distribution

Paper processes for reviewing grant applications and dispersing funds are slow, disorganized, and error-prone.

DMV Disabled Placard Renewal

The process for renewing disabled placards can be confusing, time-consuming, and error-prone if it relies on PDFs—or even worse, paper-based forms—and manual routing.

Employee Travel Request Authorizations

Whether they are complying with sometimes-byzantine federal reimbursement policies or implementing several rules and exceptions of their own around what travel expenses to compensate, state and local agencies need to make the process of filing, calculating, and issuing payments for travel-related expenses easy for employees.

Executive Document Tracking and Reviews (Red Folder)

Executive review and approvals (a.k.a. “Red Folder” processes) are infamous for being lengthy, paper-based processes that require multiple reviews and signatures. Critical documents oftentimes get lost in the shuffle, with no visibility into the status or knowledge of who currently holds the folder, which ultimately leads to the process taking weeks or months to complete.

Legal Residence Application

When processes for submitting basic legal residence information are manual and paper-based, municipalities wait longer to receive data that is more likely to be incorrect.

Continuous Case Management

Field workers waste valuable time reentering data recorded by hand in the field when back in connectivity range.

Emergency Rental Assistance Program (ERAP)

Many agencies that come into ERAP funds struggle to build an end-to-end application process, from prescreening to funds distribution, that complies with the legislation in short time. As a result, funds oftentimes go undistributed.

Child Support Services

State and local agencies need visibility into the many child–support cases they handle each month. Each case entails several steps, involving personnel from multiple departments. Agencies need an ordered and structured process for these activities and the ability to quickly identify and rectify stalls along the way.

Transportation Pass Applications

Mass transit authorities that want to provide public transportation passes often have very unique requirements—eligibility prerequisites, tiering systems, price points, and program exceptions vary widely. Digital forms and processes must be tailored to their very specific needs without compromising speed or accuracy.

Vaccine Verification

Whether staging a conference or event, facilitating the return of employees to the office, or bringing aboard new hires, agencies are looking for a way to enforce vaccine policies for enclosed areas.

Social Work Case Management

Social workers trying to deliver invaluable physical, mental, and emotional support services to families, patients, military veterans, and those suffering from substance abuse get bogged down in repetitive, time-consuming manual re-entry of extensive notes and takeaways captured during client meetings.

Project Approval

Large city and state agencies, such as hospital networks, DMVs, and educational systems, must enable employees to propose major initiatives and project management teams to assess their value to the organization.

Professional Development Request

Agencies need an easy, expedient, and efficient way to authorize reimbursement for classes, certifications, books, and other materials that can help staff members evolve to meet the everchanging needs of their positions.

ARPA (American Rescue Plan)

ARPA funds are earmarked for various unemployment, healthcare, education, housing, and childcare services. Agencies need a quick and easy way to build a thorough process for distributing these temporary funds before they expire.

Accident Reporting

Most DMVs mandate that drivers create records of collisions and fender benders in a short timeframe. Drivers and their insurance carriers often have only days to locate and complete paper-based accident report forms and either fax, scan and email, or deliver them in person.

FOIA Requests

Many moving parts are involved in responding to citizens’ demands for government files, and every agency processes these transactions differently. FOIA requests potentially require the coordination of several employees across multiple departments in a complicated decision-making process that gets very messy when it is conducted manually.

Staff Expectations Memo

Many government entities need their employees to sign memos that formally outline standards for performance and behavior at least once a year. It takes an inordinate amount of time and tedious labor to distribute these documents and collect signatures from hundreds of workers by hand.

Construction Permit Application

Cities often force contractors, homeowners, and developers to file applications for new residential and commercial construction projects in person at city planning offices. City planners and applicants have to collaborate over numerous complex paper documents in the evaluation of each initiative, a process filled with red tape for both parties.

Registration Renewals

Agencies must enable residents and organizations to renew vehicles and business registrations without having to appear in person, and significantly reduce processing time and errors in doing so.