Paratransit Program

ADA-Compliant Door-to-Door Service for Seniors and the Disabled.

Simplify Transportation for Vulnerable Citizens Unable to Utilize Fixed-Route Transit

Challenge

Paratransit programs make a powerful impact on the lives of the people who depend on them. Unfortunately, rudimentary digital forms and manual processes can prevent citizens from accessing these indispensable services.

Solution

SimpliGov delivers:

  • Customizable forms with ADA-compliant visual options (text sizes, color contrasts)
  • Yes/no, multiple choice, dropdown menu, and text box fields to collect the data your agency requires (e.g., disability details, medical history, wheelchair, age, address income, driving frequency, private vehicle access)
  • Prebuilt calculators to account for eligibility rules and limits (e.g., maximum rides per month, average miles per ride, temporal-based access periods)
  • A simple, expedient, and consistent citizen experience, whether applications are submitted online, via phone, or in person
  • An intuitive portal for medical forms, eligibility documents, doctor’s notes, and in-person visit summaries
  • Instant, automatic, and sequenced routing of applications to appropriate program coordinators, managers, supervisors, and caseworkers
  • Integrated eSignature—capture certified, secure signatures on legally binding documents at no extra cost

SimpliGov in Action

  • Intuitive digital forms with fields that can be customized to capture pertinent information
  • Conditional logic—display only relevant fields based on answers to previous questions
  • Automated configurable workflow that can accommodate multiple internal employees, as well as third-party caseworkers and taxi services
  • Continuous Case Management (CCM) capability that provides seamless use of digital forms while moving between online and offline modes during in-person evaluations
  • Prebuilt calculators based on agency formulas and criteria
  • User-friendly portal for supporting documentation
  • Tracking of process status, tasks, correspondence, and documents
  • Integrations with existing CRM and resident databases and external company services
  • Audit trails with autogenerated documents and compliance
  • Integrated eSignature
  • Built-in compliance with ADA and other government regulations

Benefits

  • Mobility-challenged citizens are empowered to live their lives
  • Applications processed in less time through automation
  • Employees focus on application evaluation and service delivery, not tedious tasks
  • Reduction in errors and incomplete applications
  • ADA compliance

Ready to begin?

Automating your processes need not be a daunting task. Contact us and we will show you how SimpliGov can help you achieve your goals in record time.

Ready to begin?

Automating your processes need not be a daunting task. Contact us and we will show you how SimpliGov can help you achieve your goals in record time.

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