THE SIMPLIGOV BLOG
Learn about the government tech ecosystem, and get insight into the challenges, solutions, and tactics surrounding IT modernization in the public sector.
Your Form Backlog Is Costing You More Than You Realize
How many of your agency’s forms are fully digitized? For many, it is at least some. Since the pandemic, municipalities...
When Government Document Routing Finally Works, Here’s What Changes
There's a moment that IT managers and operations leads at government agencies describe almost identically, regardless of what state they're...
The First Step: From PDF to Digital Service
There was a day not long ago when the availability of PDF versions of core government forms was a symbol of public sector modernization. Instead of heading...
How Government Agencies Can Preserve Institutional Knowledge Before It Walks Out the Door
Every government program has an unofficial operating manual. It just doesn't exist anywhere you can find it. It lives in...
How to Choose a Public Sector Payment Solution (and What Most Teams Miss)
By the time most agency leaders start evaluating payment solutions, they've already identified the problem. Payments are disconnected from workflows. Reconciliation is consuming staff time....
Improving Child Support Application Completion Rates: A Better Approach to Intake and Workflow Coordination
Child support programs provide one of the most important and cost-effective services available to families. They help parents secure financial stability, reduce...
Introducing SimpliGov Payments: Bringing Payments Into the Workflow
For many agencies, payments are one of the most disconnected parts of a program. Applications come in through one system....
Best Practices for Public Sector Payment Experiences
Most government agencies have had some form of online payments for years. Residents can pay fees, fines, and renewals without...
The Hidden Cost of Manual Payment Reconciliation
For most state and local government agencies, accepting payments online isn't new. Residents have been paying permit fees, court fines, and license renewals digitally...
Fragmented Payments, Fractured Trust: The Hidden UX Risk in Public Sector Payment Experiences
A resident has filled out an application correctly and is ready to pay. Then they get redirected to an unfamiliar...
What the OMB IT Reporting Memo Means for Government Operational Visibility
The Office of Management and Budget's March 31 memo requires CIOs at large federal civilian agencies to report all IT...
The Digitization Deficit: Government’s Real AI Opportunity
Government agencies aren't short on ambition to modernize. They're short on capacity. For every process an agency digitizes, dozens more remain on paper, and not because the technology doesn't exist, but...
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