SIMPLIGOV USE CASES
Explore our use cases to learn how city, county, and state departments are automating their internal and constituent-facing processes within our platform.
Highlighted Use Cases
Multilingual Form Translation
Citizens for whom English is not their first language encounter communication barriers when accessing public services. Equitability-minded agencies need a...
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ADA Compliance for Digital Forms
Converting non-compliant PDF forms is a time- and cost-intensive practice. The proliferation of noncompliance lawsuits is fast-tracking the need for...
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Specialty License Applications
Applying for licenses that involve transcripts, recommendations, interviews, background checks, and other special requirements can be taxing for candidates and...
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Whole Person Consent Forms
Critical health data collected on intake forms needs to be integrated with main individual citizen records, a process that is...
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Administrative Rights
Agencies need an efficient way to change admin rights on public–sector IT systems for scores of users and provide employees...
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Employee Onboarding
Paper-based, manual employee onboarding processes are slow, disjointed, and tedious.
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Grant Distribution
Paper processes for reviewing grant applications and dispersing funds are slow, disorganized, and error-prone.
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Incident Reporting
Agency staff and subcontractors at convention centers, parks, arenas, schools, election halls, hospitals, special events, and other public spaces need a simple way to collect and transmit information on crimes, hazards, and other episodes of potential legal liability on the spot via mobile devices.
Insurance Agency Credentials Submissions
Departments of insurance require the submission of forms around continuing education for insurance agents and brokers. Many combinations of form fields are required depending on the purpose and the format of the course—course approvals, course completions, course attendance, and course evaluations, for example.
Automate Legal Decisions, Reviews and Responses
Agencies that see a high volume of similar types of litigation—such as social services, land use, consumer protection/fraud, and fair employment and housing—require a lot of correspondence in very little time to determine how to react to judges’ rulings.
ADA Compliant Forms for Paratransit Program
Paratransit programs make a powerful impact on the lives of the people who depend on them. Unfortunately, rudimentary digital forms and manual processes can prevent citizens from accessing these indispensable services.
E-Recruitment with Online Forms and Process Automation
HR departments must collect a trove of data and potentially involve several parties when they create job descriptions in compliance with internal policies.
DMV Disabled Placard Renewal
The process for renewing disabled placards can be confusing, time-consuming, and error-prone if it relies on PDFs—or even worse, paper-based forms—and manual routing.
Employee Travel Request Authorizations
Whether they are complying with sometimes-byzantine federal reimbursement policies or implementing several rules and exceptions of their own around what travel expenses to compensate, state and local agencies need to make the process of filing, calculating, and issuing payments for travel-related expenses easy for employees.
Executive Document Tracking and Reviews (Red Folder)
Executive review and approvals (a.k.a. “Red Folder” processes) are infamous for being lengthy, paper-based processes that require multiple reviews and signatures. Critical documents oftentimes get lost in the shuffle, with no visibility into the status or knowledge of who currently holds the folder, which ultimately leads to the process taking weeks or months to complete.
Legal Residence Application
When processes for submitting basic legal residence information are manual and paper-based, municipalities wait longer to receive data that is more likely to be incorrect.
Continuous Case Management
Field workers waste valuable time reentering data recorded by hand in the field when back in connectivity range.
Emergency Rental Assistance Program (ERAP)
Many agencies that come into ERAP funds struggle to build an end-to-end application process, from prescreening to funds distribution, that complies with the legislation in short time. As a result, funds oftentimes go undistributed.
Child Support Services
State and local agencies need visibility into the many child–support cases they handle each month. Each case entails several steps, involving personnel from multiple departments. Agencies need an ordered and structured process for these activities and the ability to quickly identify and rectify stalls along the way.
Transportation Pass Applications
Mass transit authorities that want to provide public transportation passes often have very unique requirements—eligibility prerequisites, tiering systems, price points, and program exceptions vary widely. Digital forms and processes must be tailored to their very specific needs without compromising speed or accuracy.
Vaccine Verification
Whether staging a conference or event, facilitating the return of employees to the office, or bringing aboard new hires, agencies are looking for a way to enforce vaccine policies for enclosed areas.
Social Work Case Management
Social workers trying to deliver invaluable physical, mental, and emotional support services to families, patients, military veterans, and those suffering from substance abuse get bogged down in repetitive, time-consuming manual re-entry of extensive notes and takeaways captured during client meetings.
Project Approval
Large city and state agencies, such as hospital networks, DMVs, and educational systems, must enable employees to propose major initiatives and project management teams to assess their value to the organization.
Professional Development Request
Agencies need an easy, expedient, and efficient way to authorize reimbursement for classes, certifications, books, and other materials that can help staff members evolve to meet the everchanging needs of their positions.
ARPA (American Rescue Plan)
ARPA funds are earmarked for various unemployment, healthcare, education, housing, and childcare services. Agencies need a quick and easy way to build a thorough process for distributing these temporary funds before they expire.
