Transportation Pass
Process Public Transit Passes Quickly.
Enable residents to sign up for transportation passes easily and agencies to get them into their hands rapidly.
Challenge
Mass transit authorities that want to provide public transportation passes often have very unique requirements—eligibility prerequisites, tiering systems, price points, and program exceptions vary widely. Digital forms and processes must be tailored to their very specific needs without compromising speed or accuracy.
Solution
- Customize digital forms fields to display eligibility questions up front and eliminate ineligible applicants before they see the rest of the form—no wasted time for citizens!
- Design consistent workflows across multiple municipalities, as well as third parties (e.g., fulfillment centers)
- Tailor processes for different categories of riders (e.g., youth, seniors, students, disabled, low-income, etc.)
- Generate reports detailing operational efficiency (e.g., applications received, open applications, and percentage of applications fulfilled)
Features Used: Workflow Automation | Smart Forms | Document Generation | SimpliSign | Document Storage
Simpligov in Action
The SimpliGov transportation pass applications solution contains all the tools necessary for facilitating an efficient digital automated process:
- Intuitive digital forms with customizable fields
- Automated configurable workflow that can accommodate multiple internal and external stakeholders
- Integrations with existing customer, billing, and other internal systems
- User-friendly portal for supporting documentation
- Automatic ranking of requests in the queue by priority or first-come, first-served basis
- Dashboard for reporting and tracking of process status, tasks, and documents
- Audit trails with autogenerated documents and compliance
- Integrated eSignature
Benefits
- Quick and easy process for citizens—riders can potentially receive passes in days
- Simple and efficient application processing for employees
- Visibility into program performance
Ready to begin?
Ready to begin?
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