Multilanguage Forms in State and Local Government: How to Serve Diverse Communities
Over the last several years, there has been increasing emphasis on addressing language barriers in requesting state and local government services. However, building multilanguage capabilities into the digital environment is still a challenge, striking at the heart of one of state and local governments’ highest-priority objectives. Language barriers can pose challenges for people integrating into […]
Workflow Process Automation: Ready in Case of Emergency
The public sector has been criticized for its perceived inability to modernize programs to meet citizens’ needs. Multiple obstacles, including expensive, development-heavy projects have led to a quarter-century lag in modernization of government services and processes. In a rapid-paced world, all service delivery organizations, including the government, require the ability to turn up programs in […]
Digital Forms and ADA Compliance: Moving the Needle
Government agencies are required to conform to the Americans with Disabilities Act (ADA) guidance for internet accessibility. The ADA prohibits discrimination based on disability and requires employers, federal, state, and local governments, businesses that are open to the public, commercial facilities, transportation providers, educational institutions, and telecommunication companies to follow the requirement.
The Benefits of Form Automation for Legal Processes in State and Local Government
This is the first blog post in a series examining how the digitization of manual processes is boosting individual divisions of state and local government. Attorneys’ offices are some of the busiest in government. Depending on the size of the agency, dozens of in-house lawyers, paralegals, administrative assistants, analysts, and external legal advisors can be […]
How to Move to Digital Forms – the Right Way
So you have decided to convert your constituent-facing application, employee reimbursement, or special request forms from paper to digital. All your problems will be solved, right? No more incomplete submissions, running around the office looking for documents, and incoming calls from applicants asking for clarification on what information you need to collect. Well, not necessarily. […]
How Digital Forms and Workflow Automation Serve the Greater Good
A broad range of state and local governments bring their constituents the same modern digital services that consumers expect from private companies. However, digital forms and the automation of the business processes behind them have an even bigger impact on the community. Today, integrated digital forms, workflow automation, and eSignatures lay the groundwork for giving […]
The Link Between Digital Experience and “Repeatability” in Government
It may not be immediately clear that constituent digital experience and the concept of “repeatability” are closely linked. However, as evidenced by the significant delays of the 21st Century Integrated Digital Experience Act (IDEA Act), getting digital experience right, implemented quickly, and scalable across the government enterprise is no easy feat. The challenge is not […]
The Changing Face of the Government Technology Workforce
As a GovTech industry executive, I have a unique view into the transformation taking place in the government technology workforce, which is the focus of my blog this month. Much has already been said about how government is becoming increasingly creative in remediating the technology workforce challenge by accessing new pools of talent. New innovative programs to […]
Documents: The Foundation of the Integrated Form-Workflow-eSignature Solution—and of the Modern, Digital Government
When workflow automation serves as a bridge that prevents electronic forms and signatures from working in a vacuum, governments create streamlined, orderly processes with significantly fewer errors that allow them to quickly create and deliver critical services to citizens in response to changing circumstances. But at the heart of government’s inner workings—and the services they power—are the electronic […]
Workflow Automation: The Bridge That Connects Digital Forms and Signatures
Workflow Automation: The Bridge That Connects Digital Forms and Signatures Recently, we expanded on why it’s so important to keep digital forms and electronic signatures together in an integrated solution, something no one has to think about with paper forms. But where physical forms inherently come with signature fields at the end, it’s a bit more of […]
