California’s Bureau of Automotive Repair Unveils Successful SimpliGov-Powered Repair Enforcement and Licensing Modernization Project
California’s Bureau of Automotive Repair (BAR) licenses and oversees hundreds of thousands of automotive repair dealers, smog check stations, and brake and lamp stations. Each of these many businesses across the state has to renew their licenses with BAR annually, which requires a wide range of company background, certification, and permit information, along with corresponding […]
How Document Automation Is Transforming Government
By no means a recent technology, digital document automation has been used in private enterprises for the last 20 years. Fortunately, the public sector is increasingly adopting the technology to improve service delivery and operational processes. But what exactly is document automation, and why is it crucial for governments of all sizes? This blog explores […]
28 CFR Part 35 Makes Digital Accessibility a Requirement for SLED
The Department of Justice (DOJ) recently issued 28 CFR Part 35, the final rule for digital accessibility compliance. It offers detailed guidelines on how state and local governments can meet ADA standards, along with deadlines for compliance. States and large municipalities must fulfill the requirements within two years, while smaller municipalities and tribal governments have […]
How Automation Is Driving Modern DMV Services
DMVs have evolved significantly over the last decade. Previously, the DMV experience was synonymous with long queues and frustration, often requiring drivers to allocate half or even a full day for their visit. Today, DMVs are increasingly focused on serving constituents more effectively, striving to simplify interactions to every extent a large state agency can. […]
Multilanguage Forms in State and Local Government: How to Serve Diverse Communities
Over the last several years, there has been increasing emphasis on addressing language barriers in requesting state and local government services. However, building multilanguage capabilities into the digital environment is still a challenge, striking at the heart of one of state and local governments’ highest-priority objectives. Language barriers can pose challenges for people integrating into […]
Workflow Process Automation: Ready in Case of Emergency
The public sector has been criticized for its perceived inability to modernize programs to meet citizens’ needs. Multiple obstacles, including expensive, development-heavy projects have led to a quarter-century lag in modernization of government services and processes. In a rapid-paced world, all service delivery organizations, including the government, require the ability to turn up programs in […]
Digital Forms and ADA Compliance: Moving the Needle
Government agencies are required to conform to the Americans with Disabilities Act (ADA) guidance for internet accessibility. The ADA prohibits discrimination based on disability and requires employers, federal, state, and local governments, businesses that are open to the public, commercial facilities, transportation providers, educational institutions, and telecommunication companies to follow the requirement.
The Benefits of Form Automation for Legal Processes in State and Local Government
This is the first blog post in a series examining how the digitization of manual processes is boosting individual divisions of state and local government. Attorneys’ offices are some of the busiest in government. Depending on the size of the agency, dozens of in-house lawyers, paralegals, administrative assistants, analysts, and external legal advisors can be […]
How to Move to Digital Forms – the Right Way
So you have decided to convert your constituent-facing application, employee reimbursement, or special request forms from paper to digital. All your problems will be solved, right? No more incomplete submissions, running around the office looking for documents, and incoming calls from applicants asking for clarification on what information you need to collect. Well, not necessarily. […]
How Digital Forms and Workflow Automation Serve the Greater Good
A broad range of state and local governments bring their constituents the same modern digital services that consumers expect from private companies. However, digital forms and the automation of the business processes behind them have an even bigger impact on the community. Today, integrated digital forms, workflow automation, and eSignatures lay the groundwork for giving […]
