Military Records Requests
Serving the people who serve our country.
Challenge
Applying for veteran services, such as VA loans, GI Bill education, medical/dental discounts, and burial services, through manual, paper-based methods is challenging and prone to errors. It involves deciphering which of the 14 federal agency offices to reach out to and understanding their specific information requirements. This process can be laborious and confusing for applicants.
Solution
SimpliGov provides:
- An intuitive application that guides users to the correct office based on data entered into each form field
- Digital forms that are configured to collect basic background information, armed force, service status, station history, and desired files (Form DD214, medical and dental records, personnel records, and others)
- Automatic routing of submissions to multiple appropriate armed forces divisions, VA offices, or military records agencies for medical- and personnel-related requests
- A final confirmation screen to verify records requested, basic background information, and military status (active, retired, discharged, deceased)
- Tracking of status of all applications
- The ability for federal agencies to correspond with applicants for additional information through the system
- Electronic signature capability
Features Used: Workflow Automation | Smart Forms | Document Generation | SimpliSign | Document Storage
SimpliGov in Action
- Digital forms with customizable fields, dropdown menus, yes/no buttons, and text boxes
- Autopopulation of fields (e.g., different options for Army, Navy, Air Force, Marines, and Coast Guard)
- Workflow automation to simultaneously route completed applications through separate review chains for medical and personnel records
- Autogenerated email alert confirming submission
- Dashboard to view completed and in-progress requests, including which federal agency has been contacted
- Generation of reports by zip code, armed service, service status (active/retired/reserve/discharged), record type, or other variable
- SimpliSign electronic signature add-on
Benefits
- States support veterans by easing and expediting an important service
- Better coordination with federal government—no wrong door for veteran assistance!
- Veterans receive benefits, discounts, and services quicker going through state than federal government
- Guesswork and errors removed from process
Ready to begin?
Ready to begin?
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