Inside the Workflow: What Happens After a Case Is Flagged

When a case is flagged, the real work begins. But for many county HHS agencies, corrective action is still managed through emails, spreadsheets, and documentation assembled only when a reviewer asks for it, creating unnecessary compliance risk.

In this live session, we’ll explore where the corrective action process breaks down, the documentation gaps that lead to audit findings, and what a structured, audit-ready workflow looks like in practice. You’ll also see a live demonstration of how SimpliGov helps county agencies route findings, track corrections, and automatically generate a complete audit trail without replacing existing systems.

What you’ll see:

• Where documentation gaps originate in county HHS corrective action workflows
• Three questions every agency should ask before the compliance deadline
• A live demonstration of a corrective action workflow from flagged case to audit-ready record
• How digital checklists, automated routing, correction tracking, and audit trails work together to simplify compliance

Who it’s for:

County DSS Directors and Deputy Directors, QA and QC Supervisors, Benefits and Eligibility Supervisors, and State HHS Program Managers who oversee county-level quality assurance operations.