Resource Navigator
A Simple Way to Show Citizens their Program Eligibility
Don’t force constituents to navigate your website to find services that can help them!
Challenge
Agencies offer so many programs, it’s hard to distill them clearly on their sites. Constituents struggle to find the information they need.
Solution
With SimpliGov agencies can:
- Provide a simple user experience requiring minimal fields and navigation
- Display only relevant housing, energy, transportation, food, health, and other assistance programs with application instructions and form links
- Customize fields to collect relevant demographic, health, income, insurance, student, and housing information
- Automatically calculate federal poverty level and custom percentages with error margins
- Comply with data privacy laws
- Deploy the solution quickly
Features Used: Workflow Automation | Smart Forms | Document Generation | SimpliSign | Document Storage
SimpliGov in Action
- Simple digital forms with minimal customizable fields
- Workflow automation to map appropriate services to specific fields
- Conditional logic—display only appropriate forms based on desired assistance areas and user background information
- Automatic generation of PDFs that show only relevant program results
- Anonymous user option to protect personally identifiable information (PII)
- Integrations with CRM and records systems
- Reporting capabilities by demographics of citizens performing searches
- Integrated eSignature
- No-code cloud architecture that can be implemented in weeks
Benefits
- Constituents get the help they need quickly, especially in emergencies
- User-friendly constituent experience
- Staff efficiency—fewer phone calls and erroneous inquiries
- Additional insight into constituent needs
- Better tailoring of services by region or demographic group
Ready to begin?
Ready to begin?
Explore More Use Cases
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Digitize and streamline the complex process of executing promotions, terminations, employee-tier changes, transfers, reassignments, retirements, and other major personnel-related activities.
