Child Support Services
Digitize and Streamline the Entire Child-Support Case Process, from Application to Enforcement.
Systematically manage and track thousands of child support cases.
Challenge
State and local agencies need visibility into the many child–support cases they handle each month. Each case entails several steps, involving personnel from multiple departments. Agencies need an ordered and structured process for these activities and the ability to quickly identify and rectify stalls along the way.
Solution
- Digital forms that can be customized to reveal step-by-step prompts for personal information and supporting documents
- Consistent application processing, whether cases are filed online or in person
- Automatic routing of cases to the right caseworkers as they progress through initial application, legal proceedings, payment processing, and agreement enforcement
- Centralized reports that track key metrics, such as applications received, net-new applications, local agency case volume, case status (new, open, pending, closed), case demographics by language, and more
- Visibility into where cases are getting stuck and with whom
Features Used: Workflow Automation | Smart Forms | Document Generation | SimpliSign | Document Storage
SimpliGov in Action
The SimpliGov child support services solution contains all the tools necessary for facilitating an efficient digital automated process:
- Intuitive digital forms with customizable fields and multiple language capabilities
- Automated configurable workflow that can accommodate multiple departments
- Ability to pose questions and assign additional duties to others through the SimpliGov system, while recording and archiving that communication
- User-friendly portal for supporting documentation (e.g., paychecks, proof of identity, employment information, rental expenses, etc.)
- Dashboard for reporting and tracking of case status, tasks, and documents
- Audit trails with autogenerated documents and compliance
- Integrated eSignature—allows for multiple reviews and signatures on any single document
- Integrations with existing internal systems
Benefits
- Parents and guardians get peace of mind that their applications are being handled expediently
- Employees and caseworkers can focus on working with children and parents—administrative functions are automated!
- Drastic reduction in lost applications and cases that “fall through the cracks”
Ready to begin?
Ready to begin?
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