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Government Case Management

Purpose-Built for HHS & Social Services

One Place to Run Every Case.

From First Contact to Final Resolution.

SimpliGov is government case management software built for HHS program directors. The workflows, documents, communications, and decisions all connect into one record. Your program team configures it. No IT required.

✓ Case records build themselves, automatically

✓ Full case history — every submission, note, and file

✓ Role-based access for cross-department collaboration

✓ Trusted by state and local government HHS agencies

See SimpliGov in Action

Talk to a government workflow expert. Response within one business day.

100+
government agencies

Weeks
not months to deploy

Zero
IT dependency for configuration

The Problem

Most Government Case Management Software Wasn't Built to Handle This Much Pressure

Federal programs move faster than ever. Policies change. Deadlines don’t flex. And when your caseworkers are piecing together the full picture from memory, email threads, and spreadsheets, programs slow down, errors creep in, and constituents wait.

Legacy systems haven’t kept up. So the work lives outside the system that’s supposed to manage it.

✓ Caseworkers piece together the full case from memory, inboxes, and spreadsheets. When they leave, that process knowledge leaves with them.

✓ Federally mandated timelines don’t flex: At hundreds of cases per worker, manual tracking doesn’t hold. Deadlines slip quietly until they become an audit finding or a funding problem.

✓ When a regulation changes, getting it into your system means a change request and a wait measured in weeks or months. Staff bridge the gap manually. Manual gaps create compliance risk.

✓ Leadership asks for program performance data. The answer requires pulling from multiple systems, reformatting spreadsheets, and hoping the numbers line up. Every time.

HOW SIMPLIGOV HELPS

Everything Your Program Needs to Run. In One Place.

1

The Full Case Picture, Always Visible
Every submission, document, and decision connected in one record — built automatically as work moves through the system. When a caseworker opens a case, the full picture is already there. When someone leaves, the next person picks up exactly where they left off.

2

One Case, Every Department, Partner, and Agency That Touches It
HHS cases rarely stay in one department. SimpliGov lets the right people across teams, departments, and partner agencies collaborate across case records — without exposing data they shouldn’t see. Access stays exactly where it belongs — and nowhere else.

3

Intake Forms That Don’t Turn People Away
When a form is confusing, eligible people don’t finish it. SimpliGov forms adapt to what a resident has already answered, work on any device, and meet government accessibility standards. The barrier to completing an application goes down. Completion rates go up.

4

Residents Stay Informed Every Step of the Way
Automated notifications go out when a submission is received, when a case moves forward, when something is needed. Residents know where they stand — without calling your office. Your caseworkers stay focused on cases, not status queues.

HOW IT WORKS

How a Case Moves Through the System

STEP 1

Intake

Constituent submits digitally through an existing SimpliGov workflow. The submission is received, logged, and a case record is created automatically.

STEP 2

Route & Assign

Work routes to the right caseworker based on workflow configuration. The assigned caseworker sees the case in their queue with full account details.

STEP 3

Review & Act

Caseworker opens the case record and sees every associated workflow, submission, note, and file in one place. Updates the record, adds context, attaches documents — without leaving the case.

STEP 4

Resolved & Documented

Decision documented in the case record. Full activity history preserved. Every action logged with who did it and when.

PROGRAM AREAS

Built for the Programs That Matter Most

Child Services & Child Welfare
Manage referrals, investigations, service plans, and case history in a single record. Every interaction documented. Every associated workflow visible in one place. When a case spans years and multiple workers, nothing gets lost.
SNAP & Benefits Eligibility
Consolidate applications, verifications, and recertifications into a unified case record. Caseworkers see the most recent data and full history for each applicant — every submission, every document, every prior decision — before they act.
Social Case Management Software
Social service case management software needs to handle complex, multi-stage cases that cross departments. SimpliGov does. Intake, routing, reviews, approvals, and resolution in one system, built for the volume and variability that social work actually involves.
Medicaid & Health Benefits
Social care case management software needs consistent process, not individual judgment calls. Manage eligibility determinations, recertifications, and renewals with a complete case history behind every decision.
Child Support Services
Social work case management software has to handle long-running cases with years of history. Track hearings, modifications, and compliance reviews in one record, accessible to every authorized team member who needs it.
TANF & Employment Services
Coordinate multi-service cases across eligibility, job placement, childcare, and compliance tracking. All of it visible in one case record, no manual handoffs between teams.

WHO IT'S BUILT FOR

SimpliGov is Exclusively for Government

We built SimpliGov specifically for state and local government. It’s not a general-purpose platform that’s been retrofitted.
If it’s not government, it’s not our customer.

Great Fit

  • State & county HHS agencies
  • Social services departments
  • Child welfare agencies
  • Cities running a municipal case management system across multiple departments
  • Case management teams in counties and cities
  • State corrections / reentry programs
  • SNAP, Medicaid, TANF, & benefits programs

Not a Fit

  • Nonprofits & NGOs
  • Education institutions (K-12 / Higher Ed)
  • Private sector / commercial organizations
  • Legal / court case management (law firms)

SIMPLIGOV VS. EVERYONE ELSE

Why Program Directors Choose SimpliGov Over Generic Platforms

vs. ServiceNow
ServiceNow is built for IT departments. SimpliGov is built for the program teams who don’t want to wait on IT to run their programs.
vs. Salesforce
Deploy in weeks. Unlimited users. No 18-month implementation. No enterprise overhead that requires a dedicated IT team to maintain.
vs. Legacy Systems
Policy updates in days, not months. No change requests. No coding. Program teams own their workflows and update them when policy changes.
vs. Spreadsheets & Email
Work that lives in inboxes can’t be audited, measured, or scaled. SimpliGov makes the invisible work visible and keeps it that way.

Your Program Shouldn't Depend on Any One Person's Memory.

SimpliGov gives HHS program directors a single system to run every case. Every deadline tracked.
Every audit trail complete. Every policy change made in days, not months.

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