The Link Between Digital Experience and “Repeatability” in Government
It may not be immediately clear that constituent digital experience and the concept of “repeatability” are closely linked. However, as evidenced by the significant delays of the 21st Century Integrated Digital Experience Act (IDEA Act), getting digital experience right, implemented quickly, and scalable across the government enterprise is no easy feat. The challenge is not […]
The Changing Face of the Government Technology Workforce
As a GovTech industry executive, I have a unique view into the transformation taking place in the government technology workforce, which is the focus of my blog this month. Much has already been said about how government is becoming increasingly creative in remediating the technology workforce challenge by accessing new pools of talent. New innovative programs to […]
Documents: The Foundation of the Integrated Form-Workflow-eSignature Solution—and of the Modern, Digital Government
When workflow automation serves as a bridge that prevents electronic forms and signatures from working in a vacuum, governments create streamlined, orderly processes with significantly fewer errors that allow them to quickly create and deliver critical services to citizens in response to changing circumstances. But at the heart of government’s inner workings—and the services they power—are the electronic […]
Workflow Automation: The Bridge That Connects Digital Forms and Signatures
Workflow Automation: The Bridge That Connects Digital Forms and Signatures Recently, we expanded on why it’s so important to keep digital forms and electronic signatures together in an integrated solution, something no one has to think about with paper forms. But where physical forms inherently come with signature fields at the end, it’s a bit more of […]
Why Digital Forms and eSignatures Can’t Stand Alone
Completing and signing a physical form is a pretty straightforward exercise. Fill out the fields and sign at the end. Need more than one signature? There’s usually plenty of space for multiple autograph slots. Form and signature fields come together in one document. It’s a fact so basic that nobody would spend a millisecond acknowledging […]
Why eSignature Is Hardly a Standalone Product
Electronic signatures are a regular part of our personal and professional lives and have been for some time. Few would prefer to print out documents and sign them with a ballpoint pen when they can apply their John Hancocks with a click of a button or a few gyrations with a mouse. But while everyday […]
The Future of Digital Government: The Technology & Leadership Nexus
In closing a remarkable 2021, I can’t help but feel even more optimistic for the year ahead. Yes, 2021 was an incredibly hard year on communities nationwide as the pandemic continued to disrupt lives and drive continuing uncertainty. And yes, the start of 2022 has introduced new variants and challenges making a return to “normal” […]
2022 and the End to Partially Digitized Processes
Partially digital processes inspire frustration among citizens the world over. This idea refers to anything that combines a technological and manual (“IRL”) component within the same workflow. Think about a time you completed an extensive online form only to be asked on the final page to print your results and bring them to a physical address? Or download, sign, […]
Targeting Real Resources at Closing the “Digital Divide”
The Digital Divide is an idea that’s gained serious steam in political discourse lately. It’s a multiheaded problem, but can be summed up as the gap in access to information and modern communication technology between different groups of people. This gap disproportionately affects underprivileged members of society — particularly the elderly, those in poverty, individuals living in […]
New Research Reveals the Changing State of Government Workflow Automation
The COVID-19 pandemic notably disrupted several aspects of the public sector such as forcing an unprecedented and unexpectedly quick pivot to telework/remote work, and a temporary closure of government buildings providing essential citizen services. As the needs of government changed, so have their priorities regarding a key technology ensure the business of government continues, workflow […]
