Multilingual Form Translation
Language Access for Non-English Speakers Makes for More Equitable Service
Provide better service to persons with limited English Proficiency (LEP).
Challenge
Citizens for whom English is not their first language encounter communication barriers when accessing public services. Equitability-minded agencies need a cost-effective way to allow constituents to respond in their preferred language.
Solution
The SimpliGov platform provides:
- Automatic translation of form fields into multiple languages through simple integration of the Google Translate API
- Automatic routing of submissions to appropriate staff members who speak the same language
- Autogenerated email alerts in the user’s preferred language
- The ability to manually override automatic translations for legally sensitive form fields
SimpliGov in Action
- Configurable form fields—convert all fields, including accompanying special instructions and pop-up notes, into the user’s native tongue with a simple dropdown menu
- Automated configurable workflow to route forms to appropriate employees by language
- User-friendly portal for upload of supporting documentation
- Dashboard for tracking submission status
- Automatic generation of preview documents with ability to override and edit automatic translations
- Ability to generate reports by language type or other fields
- No-code architecture for easy integration with existing citizen records and other applications
- Integrated eSignature
- Audit trails and built-in compliance with government regulations
Benefits
- Great citizen service—deliver fast, efficient, user-friendly, and equitable services to your constituency
- Compliance with diversity, equity, and inclusion (DEI) requirements
- Staff efficiency—the right employees serve citizens immediately
- Agency responsiveness—solution can be implemented in weeks
- Budget-friendly—the complete toolkit for equitable services at a reduced cost
Try it here for yourself!
Ready to begin?
Automating your processes need not be a daunting task. Contact us and we will show you how SimpliGov can help you achieve your goals in record time.
Ready to begin?
Automating your processes need not be a daunting task. Contact us and we will show you how SimpliGov can help you achieve your goals in record time.
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