Certification Programs

Simplified, streamlined, efficient trade certification and licensing processing.

Use Cases / Certification Programs

Streamlining the job of work-related certification and licensing

Workflow automation and online forms can expedite a government certification application and approval process for workers in licensed trades.

Challenge

To reduce the issues involved in managing trade certifications and licensing, which can be a repetitive, paperwork-intensive process full of mistakes, delays, and costs.

Requirements

Simple online forms for capturing certification applications
Effective workflow for accurate routing and approval
Custom notifications and alerts prompting stakeholders to action
Attachment of relevant documentation at any point in the workflow
Applicant validation via integration with existing databases
Automatic notification of applicants as to certification status
Reporting dashboard with real-time statuses

Solution

Smart online forms available enabling self-guided certification applications
24/7 availability and convenience
Forms and workflows designed and edited using drag-and-drop tools
Applications automatically routed for proper review by the appropriate parties
Automated alerts and notifications drive timely compliance
Integrations with systems of record and centralization of documents in secure archive
Integrated electronic signature
Automatic audit trail for security and data compliance
Remote secure access via mobile devices

Results

In a real-world example, automation reduced the time to process applications from 3 months to just 2 weeks
Integration with SSO, payment systems, and systems of record has ensured compliance, improved security, and centralized data and content storage
The project will benefit around 80,000 electricians
Effective design-time tools enables scaling the workflow across new processes