Protective orders exist to provide timely protection for individuals seeking safety. Yet in most courts, the process behind those orders still relies on paper forms, PDFs, email routing, and manual packet assembly—tools never designed for high-stakes, time-sensitive, multi-agency workflows.

In a recent Inside the Workflow webinar, former court CIO Andy Sullivan explored a hard truth many justice professionals already know: most delays in protective orders (or domestic violence injunctions) are not legal. They are logistical. And improving those logistics is one of the fastest ways courts can improve timeliness, accessibility, and confidence across the entire injunction lifecycle.

The Problem Isn’t Effort — It’s the Tools

Clerks, judges, advocates, and law enforcement work tirelessly to support individuals seeking protection. When delays occur, they are rarely the result of inattention or lack of commitment. Instead, they stem from fragmented workflows:

• Intake that arrives incomplete or inconsistently formatted
• PDF forms that are difficult to complete on mobile devices or with assistive technology
• Packet assembly that requires copying, pasting, downloading, and email coordination
• Routing that depends on inboxes, after-hours workarounds, or institutional memory
• Law enforcement receiving orders through inconsistent channels

As Sullivan noted during the webinar, court technology has historically been built for record-keeping, not for moving injunctions forward. When staff are forced to manage high-risk processes with tools designed for storage instead of coordination, unpredictability becomes inevitable.

Accessibility Is More Than Putting Forms Online

One of the strongest takeaways from the webinar was this: an online PDF is not an accessible injunction process.

Many individuals seeking protection rely on mobile devices. PDFs are often incompatible with screen readers, difficult to navigate on phones, and rarely available in multiple languages. Even when forms are technically “online,” they can still create barriers at the exact moment clarity and ease matter most.

True accessibility in domestic violence processes requires:

• Mobile-first, guided intake that works on any device
• Language-accessible forms supporting multilingual communities
• Assistive-technology-compatible design that works with screen readers
• Conditional logic that simplifies questions and reduces confusion
• Built-in completeness checks that prevent missing information

The result is a safer, clearer way for individuals to start the process—while ensuring court staff receive complete, review-ready submissions the first time.

From Workarounds to Workflows

Domestic violence injunctions are inherently multi-agency. Clerks, judges, judicial assistants, law enforcement, and advocates all play critical roles, yet most tools support only one part of the process. Coordination is left to email chains, shared drives, and manual handoffs.

As discussed in the webinar, this is where most delays originate.

Modern workflow systems replace these workarounds with connected processes that coordinate every step:

• Automatic routing to clerks, judges, and after-hours reviewers
• Standardized packet assembly with required documents included
• Secure, trackable transmission of orders to law enforcement
• Role-based actions for external partners without requiring accounts
• Centralized visibility into status, timelines, and documentation

When routing and packet preparation are predictable, review becomes smoother and timelines stabilize. Timeliness, as Sullivan emphasized, is both a statutory requirement and a trauma-informed practice.

Reducing Administrative Burden Is a Public Safety Investment

Clerks and supervisors often describe the same challenge: staff aren’t overwhelmed by the injunctions themselves—they’re overwhelmed by the administrative work wrapped around them.

Manual packet assembly, inbox tracking, and follow-up on service of process consume hours that could be spent on review, communication, and human support. These burdens also contribute to after-hours strain and burnout.

By digitizing and standardizing workflows, courts can:

• Reduce rework caused by incomplete submissions
• Eliminate email-based routing and document chasing
• Track service of process and follow-up in one place
• Maintain complete, time-stamped audit trails
• Adjust workflows quickly without relying on IT

This isn’t about efficiency for efficiency’s sake. It’s about creating capacity where it matters most.

Strengthening Operations Without Replacing Core Systems

A common concern among court leaders is modernization fatigue. Courts are cautious about replacing core systems—and rightly so.

The solution is to focus on the operational gaps between systems: the intake bottlenecks, routing delays, and coordination challenges that case management systems were never designed to solve. Courts can gain clarity, consistency, and visibility without disrupting their system of record.

As Sullivan put it: most injunction problems don’t come from the CMS. They come from the workflows the CMS was never built to handle.

A More Predictable Path to Protection

When intake is accessible, packets are consistent, and routing is automated, the entire injunction lifecycle becomes more predictable—for staff and for individuals seeking protection.

That predictability reduces uncertainty, improves compliance, and strengthens cross-agency coordination. Most importantly, it helps courts deliver the timely, accessible support their communities expect and deserve.