Texas County Reduces Onboarding Process Time Over 70% with SimpliGov

The public health department of one of the largest counties in Texas, and in the country, employs hundreds of workers delivering health-related services to residents. Onboarding a new hire required hiring managers, staff across multiple divisions, and the chief human resources officer to coordinate through legacy software and extensive email correspondence. If one task, like ordering supplies or granting software access, had a dependency that wasn't met, everything else fell behind schedule.

• Onboarding required hiring managers, staff, and HR to coordinate manually across legacy software and email
• Ordering supplies, setting up phones, granting software access, and configuring laptops all had to happen in sequence
• A single missed dependency delayed every task behind it
• New HR leadership wanted to centralize communication and rely less on email

• Digital onboarding forms and workflow automation
• Integration with the department's SharePoint system pulls relevant data directly into new-hire records
• Supervisors and hiring managers add role-specific fields, like location, equipment, and business cards
• Once a form is submitted, the operations unit and a dedicated IT group are notified automatically, in parallel
• Operations creates workstations, sets up phone lines, and orders supplies
• IT creates the user account, assigns security privileges, and provisions access to the applications the role requires

• Onboarding requests now complete in 2 business days or less, down from 7 or more under the legacy system, a reduction of at least 70%
• Auto-generated email notifications replaced manual coordination and contain everything needed to complete each task
• Time regained lets both divisions focus on higher-value work instead of routine setup
• New hires have every resource they need on day one
• The agency is expanding SimpliGov to automate IT trouble ticketing, operations issue management, logistics, vehicle reservations, and procurement