Integrated Digital Forms and Workflow Automation Empower Employees to Serve Constituents Remotely Without Disruption.
While many state and local governments were caught largely unprepared at the start of the pandemic, Dorchester County of South Carolina was ready. Its digital transformation was already underway—the forward-looking county had turned to SimpliGov’s industry-leading workflow automation platform to digitize forms, automate processes, and deliver digital services on demand well before COVID-19 ravaged the United States in March 2020.
When stay-at-home orders went into effect last year, the county leveraged the SimpliGov platform to allow requests for speakers to speak virtually from remote locations at council meetings.
“We were looking for a solution that connected online forms with an integrated back-end workflow management system. We saw how automating back-office tasks could help maximize efficiencies and streamline the workflow involved in these interdepartmental processes. To become more efficient, you need more than an online form. It’s that workflow on the back end that routes that form or submission through multiple departments, ensures all necessary data is aggregated and up-to-date, and verifies that everything is done correctly."
“We have found the SimpliGov interface to be extremely intuitive and easy to use. We also found SimpliSign as an e-signature capability to be exceptionally efficient—it met our needs capably.
On the front end, the simplicity of the end-user dashboard experience, in which employees can easily manage and filter incoming form requests and intuitively complete the necessary steps, has empowered us to turn activities over to non-technical government personnel who can keep pushing things forward.”
“Our use of the SimpliGov platform is making our people and our processes more efficient. Now we can go into the dashboard and see all of the transfers we submitted, where they stand, and who has approved them, and we can alert appropriate parties that still need to address them through the system. We can track the transfers all the way through the process in a way that wasn’t previously possible. The county has the peace of mind that they will not be forgotten or lost.”
- Deployed in Days
- Increased Productivity
- Transaction Tracking
Challenge
- Streamline and better coordinate back-end processes that span multiple departments
- Automate administrative tasks
- Eliminate need for constituents to come to county offices in person
Solution
- Digital forms customized to reflect Dorchester’s unique business processes
- Integrated workflow, digital form, and SimpliSign eSignature deliver seamless user experience
- User-friendly dashboard enables non-technical government personnel to track and move requests along
Results
- Deployed online applications for important services within days
- Increased productivity and time savings, reduced complexity, and expedited time-to-value
- Almost zero disruption in service to citizens during the pandemic
- Applications tracked in a user-friendly dashboard
Population
166,133
Use Case
Budget Transfer
Department
Finance, HR
Municipality
County
