California’s DMV Modernizes with SimpliGov and UiPath for End-To-End Workflow Automation

California's Department of Motor Vehicles wanted to make it possible to complete nearly every transaction digitally, without a trip to a DMV office, starting with Motor Carrier Permits for drivers who transport property, operate large commercial vehicles, deliver hazardous materials, or need a commercial driver's license. That meant solving two problems at once: giving constituents a self-service way to apply, and fixing a back-end process where staff averaged 20 minutes manually keying in each form, with a third of submissions still coming back incomplete or incorrect.

• Drivers had no digital way to apply for or renew Motor Carrier Permits
• Roughly one-third of forms were rejected due to incomplete or incorrect submissions
• Staff averaged 20 minutes manually keying each form into the DMV system
• Resubmissions and follow-up phone calls were required in many cases

• Custom digital form fields collect the name, permit number, and email needed to start a submission
• A UiPath bot pre-validates every submission against internal DMV systems
• The workflow either continues the application or notifies the applicant of ineligibility, while protecting their privacy
• UiPath bots transmit completed form data automatically, flagging exceptions as open tasks on a dashboard for staff review
• Payment is captured directly in the workflow, PCI-compliant and fully auditable, with automated bank file generation and report reconciliation

• Cut a one-third rejection rate by validating submissions before they reach a reviewer
• Eliminated 20 minutes of manual entry per form
• Increased both request-processing and back-office efficiency
• Maintains compliance with regulatory obligations
• Delivered the full SimpliGov and UiPath integration in eight weeks