There are a multitude of factors that contribute to what’s been called the “justice gap”, but technology adoption has the power to start closing that divide.
While the legal industry begins to embrace technology in day-to-day operations, solutions like legal workflow automation are transforming how legal services are provided and creating efficiencies that benefit the litigator as well as the litigant. By automating systems and processes, lawyers are freed up to address complex issues, be more productive and save time.
“After being introduced to the ThinkSmart platform, I immediately realized that there are many legal operations that are not mapped out efficiently,” says Tonya. “ThinkSmart taught me to think in terms of processes, which has served me well and helped me identify ways to improve the way we do things.”
As one of her projects for Linna’s class, Tonya used ThinkSmart legal workflow automation to develop a new automated process to help legal aid offices find and refer attorneys for pro bono cases. Her new perspective on legal processes resulted in the creation of a TAP workflow form that captured attorney name, practice area, the maximum number of pro bono cases he or she would take on annually, years of experience and which courts they are admitted in.
The State Bar would compile this data into a database. Legal aid attorneys would have access to the database and be able to run a search for attorneys based on expertise, time, and location. Selected attorneys, who hadn’t reached their allotted hours for pro bono cases, would receive an automatic email from the State Bar notifying them of the pro bono opportunity.
The selected attorneys could then respond directly to the legal aid office if they were willing to take the case. At this point, the legal aid office would transfer the client to the attorney of their choosing.
Can technology help close the justice gap? Tell us what you think. We’d love to hear from you!