Use Case ( Administrative Rights ) 2019-05-14T03:07:40-07:00
Administrative Rights

Administrative Rights

Streamlining the process of changing or revoking user IT admin rights.

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Use Cases / Administrative Rights

Making quick and broad revisions to user rights

Automating the process of overhauling or revising admin rights on government/agency software and hardware platforms.

Challenge

To create a process for efficiently revoking admin rights when users have been incorrectly given admin rights on public sector IT systems or when a blanket change is needed that will involve many users.

Requirements

  • Deliver a seamless, efficient, automated way to revoke administrative rights from all employees as part of a mass overhaul
  • Supply users with a new, digitized method to request admin rights to certain software and hardware via online application forms
  • Allows IT to revoke access based on time frames or position shifts

Solution

  • Using SimpliGov online forms and workflow automation, allows users from all departments to request administrative rights to various software and hardware, either permanently (depending on their level of authorization/clearance) or temporarily (based on a timeframe specified in the form)
  • Self-guiding online forms reduce errors
  • Requests are automatically routed to proper stakeholders for quick action

Results

  • The process allows users to quickly and efficiently request access
  • Allows managers/gatekeepers to quickly review and approve or deny requests
  • Permits an organization to make quick admin rights changes across hundreds or thousands of users
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