Max Tse, director of Britain’s National Audit Office, put public sector leaders’ concerns – and hopes – about government digital transformation (including technologies like government workflow automation) into words in 2017:
“When it comes to digital transformation, we are interested in two main questions. The first: is money being spent wisely? We all agree that the potential is enormous, but at the same time we have to pull that back to: how do we make that work in a constrained environment where money is tight.
“And secondly, how do we understand, prioritise and choose between the different things we are doing?
“…I do think that we need to care about users and how the experience of users comes through. And we need to think about outcomes. I think we’ve always known this. I don’t think it’s a new problem for government. Actually, I think it’s a new opportunity.”
The “smart city” movement will create unprecedented openings for innovation and accelerated, cost-effective public service, but taking that first step is a problem for many government technology decision-makers. The profusion of technologies and options causes some to hesitate, worried about the real value a new technology will provide for their communities.
Government workflow automation gives them a lower-risk, higher-reward way to embark on that journey.
First of all, there’s the fact that SaaS-configured government workflow automation platforms are easy to implement, at lower cost, than last-generation document and workflow systems.
By allowing government agencies and departments to ease into adoption, they do the groundwork for later, full-spectrum digital transformation. Their intuitive user interfaces and user experiences go a long way toward enlisting staffers and stakeholders in that process.
They also minimize disruption by removing the need to rip-and-replace legacy systems. That’s a boon to cash-strapped governments who seek smarter, more effective ways of serving the public, but can’t afford the time or expense of junking existing platforms.