Prior to the COVID-19 pandemic, anyone who wanted to submit an appeal of an entitlement determination based on zoning changes, land use changes or conditional use permits in Los Angeles, needed to go to the office of the Los Angeles Department of City Planning (LADCP) and pay for the application fee in person. Inevitably, the statewide shutdown orders made that visit impossible.
To address the issue, LADCP opted to use cloud-based, digital technology to automate the payment process. SimpliGov, a California-based government workflow automation solutions provider, along with its implementation partner Novinzio, enabled this digital transformation.
“When the Los Angeles Department of City Planning faced the realization that it must immediately transform its technology model to meet the demands of the ‘new normal’ for conducting business during an unprecedented global pandemic, LADCP engaged with SimpliGov and Novinzio to implement an all-encompassing online application filing platform and payment solution as City staff and the public followed California’s ‘Safer at Home’ orders,” said David Terukina, Sr. Systems Analyst, Los Angeles Department of City Planning.
SimpliGov assisted the City of Los Angeles to deliver a new online process with the primary objective to allow for online payments, eliminating the requirement for the applicant to physically go to a government office. The City Planning workflow can now take payments online through the city’s payment processor, Elavon.
The integration of the payment system has simplified the process. The SimpliGov platform gets confirmation of a credit card payment by the applicant. This confirmation becomes a record in the SimpliGov system and gets attached to the workflow. The case management system and SimpliGov workflow solution are seamless to the user.
In collaboration with its partner Novinzio, SimpliGov was able to get the cloud-based implementation up and running in only four weeks.
“The LADCP success story is a great example of the unmatched time-to-value that SimpliGov delivers to its customers, shortening the time from project kick-off to live solution in a fraction of the time associated with legacy solutions,” said Gary Leikin, CEO of SimpliGov. “The challenge of the pandemic spurred change, as it has across the state and the nation, but the outcome is a better experience for both government employees and residents who can now pay online and fill out the form anywhere, anytime to keep projects moving full speed ahead.”
LA’s shift to digital forms and automated workflows creates a path for long-lasting impact – and, in this case, one new entitlement case at a time.