Taking a methodical approach to deploying your government workflow automation solution will make all the difference in terms of how immediate and substantial your success and ROI will be.
The “pain” your organization is feeling can consist of any loss of time, money, or even risk compliance. Start by looking at the workflows that have a lot of people involved, or have too many complicated steps. Those are usually the processes where the most mistakes and inefficiency crop up.
See what others in similar situations are doing with their workflows. Often, government automation success is repeatable with adjustments, so you may be able to use them as templates. You can also combine different use cases and customize how your automated process will run. You may even be surprised by what you discover: see how Sonoma County got more than it had expected from using SimpliGov, for example.
Often, there’s concern about how much IT will be involved, because their involvement usually means cost and delay. You should consider how easy the platform or solution is to implement and use. Does it truly allow for drag-and-drop design of forms and workflows, or is there heavy coding involved? Is it a rip-and-replace solution, or will it integrate uncomplainingly with your existing systems? You can read more about your Key Considerations in choosing an automation provider here.
Out of the box, you might want to address the ones take a lot of steps or have a number of stakeholders involved. Government workflow automation can be the key to eliminating redundant or complicated steps to get the job done. It can also eliminate human error by handling a lot of the work that doesn’t require critical thinking, freeing up the time of people in your organization to produce innovative, far more complex ideas.
The success of implementing any new technology often depends on leadership clearly thinking through how this new plan will impact the department and even the organization. Have a change management plan in place that accounts for training, impact on current workflows, and communications to employees. You’ll want your digital transformation to inspire your employees, not confuse them. If you successfully manage this change, you’ll turn a lot of them into enthusiastic evangelists.
There are a lot of potential improvements and benefits from workflow automation, so define the ones that matter most to your public sector needs. For example, consider the number of hours and costs involved in fixing errors from manual, mundane processes. If your KPI quantifies the savings you’ve realized from workflow automation, it’s one more way of reporting how it’s delivering proven ROI to your operations – and your community.
Want to find out even more? Visit our Resources section for videos, downloads and more. Today, more than ever, government workflow automation can be a solid step on the path toward digital transformation of public services.